Frugal AI Inc. collects only the contact details you share with us: your name, corporate email, and phone number to run your account, provide our products and support, and keep the service secure.
We never sell your personal information. We share it only with vetted service providers under contract, or where the law requires it the full list is on our Trust Centre.
You can access, correct, or delete your data and withdraw consent at any time by emailing infosec@frugal.co. The full policy below governs.
Introduction
This Privacy Policy applies to everyone who visits or uses the Frugal web app and websites (together, "Frugal," the "App," or "Apps"), offered by Frugal AI Inc. and its affiliates ("Frugal," "we," or "us"). It explains how we handle your personal information across those Apps, including our use of cookies and related technologies, your rights, and how to access or update your data. It works alongside our Terms of Use. By using the App, you agree to the practices described here.
Information We Collect
What information does Frugal collect?
Frugal may collect:
- Your first and last name
- Your corporate email address
- Your phone number (including a personal cell number, if you provide one)
How much we collect depends on how you interact with us and how much you choose to share. In every case, we gather only what is necessary or appropriate to fulfil your request, and we will not disclose your personal information except as set out in this policy.
Why does Frugal collect this information?
We use this information to understand how visitors use our Apps, to improve the product and the experience, and to monitor security. We may aggregate collected information for our own statistical and analytics purposes and share that aggregated information with third parties for promotional purposes. Whenever data is aggregated, it is anonymised so that identifying details are removed.
Lawful basis and purposes for processing
We use your personal information to:
- Administer access to your accounts
- Manage our customer relationships
- Provide our products and services and send you service-related communications
- Provide you with customer support
Consent
You can withdraw your consent at any time using the unsubscribe link in our marketing emails, or by contacting us using the details below.
How does Frugal share your information?
Frugal shares your personal information only for the purposes described in this policy or with your consent, and only with the parties below. We share information solely with employees, contractors, and affiliated organisations who need it to process it on our behalf or to provide services on the App, and who have agreed not to disclose it to others.
We may share personal information with professional advisers such as lawyers, bankers, auditors, and insurers as part of the professional services they provide to us.
If Frugal is involved in a corporate transaction such as a merger or acquisition, we may transfer or share business assets, including personal information. In that case we make reasonable efforts to require the recipient to honour this Privacy Policy.
Service Providers and Partners
We engage service providers and partners to support our operations. A complete, current list of subprocessors is available on request via our Trust Centre. Examples include:
Examples include:
- AWS cloud hosting
- GitHub project management
- Google Workspace collaboration tools
- Slack internal communications
- WorkOS authentication
These providers are contractually required to safeguard any personal information and are prohibited from using it for any purpose other than performing services as instructed by Frugal.
Legal Requirements
We may disclose personal information to authorities or other third parties where required by law, or to:
- Comply with legal obligations
- Protect rights, property, or safety
- Investigate fraud or security incidents
Frugal Communications with You
If you are a registered user and have given us your email, Frugal may occasionally send service-related messages or updates. To opt out of these, contact us at privacy@frugal.co.
Your Choices
- Opt out of marketing: use the unsubscribe or preferences link in the footer of any Frugal email, or send a request to the email infosec@frugal.co
- Cookies: you can manage cookies through your browser settings. Disabling cookies may affect some site functionality.
What are your privacy rights?
All users, wherever they are located, may:
- Access or correct their data
- Withdraw consent
- Request deletion of their personal information
To exercise any of these rights, email infosec@frugal.co with the subject line "Privacy Concern."
How does Frugal keep your data secure?
Frugal protects your data with encryption in transit and at rest, strict access controls, periodic audits, and internal training. You can learn more about our controls on our Security page and Trust Centre.
Data Retention and Deletion
Frugal takes reasonable steps to protect your personal information against unauthorised access, use, or destruction.
Data retention and deletion
We retain your data:
- For as long as your account is active
- As needed to fulfil our services and legal obligations
- For a limited period after account closure, for operational or legal reasons
Contacting Frugal About Your Privacy
Frugal AI Inc. is the data controller for personal information collected through the Apps. For questions or complaints about our privacy practices, email infosec@frugal.co. You can also reach the team through our Contact page.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Continued use of the site after changes take effect means you accept the revised policy. This page works alongside our Terms of Use.
